Don’t worry – if your game cuts out, it will still carry on playing in the background. If you win, your winnings will be added to your account automatically. 🎉 

You can check the result in My History (in your account). If you won, you’ll see it listed there!

What to do next:

• Some games might ask if you want to continue playing when you're back online
• Others may need you to close and re-open the game

Quick tips:

Still stuck? Contact our friendly Customer Services team and we’ll help you get it sorted.

1. Check your internet connection
2. Refresh the page or app
3. Try clearing your browser’s cache and cookies – that usually helps! Need a hand? Here’s how to do it for the most common browsers:
   •  Explorer
   • Mozilla Firefox
   • Google Chrome
   • Safari